Exceptions & Alerts Monitor Live
Thursday, 30 July 2026 · Dubai operation · 7 critical items need action before guests arrive today · updated 8 sec ago
Open exceptions
31
6 vs yesterday · 14 categories
Critical
7
before arrival · guests inbound today
SLA breaches
4
3 more breaching within 30 min
Resolved today
18
5 · 11 auto-resolved by rules
Avg resolution time
34m
8m faster vs 7-day avg
Auto-resolution rate
61%
rules engine cleared 11 of 18 today
Search ref, category, owner…
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Critical
Warning
Info
·
Unconfirmed
Missing PAX ×
Unpaid
Supplier cancellation
No vehicle
No guide
Overdue task
Active exceptions 31 open
7 Critical
13 Warning
11 Info
| Severity | Category | Ref | Description | Owner | Age | |
|---|---|---|---|---|---|---|
| Critical | Unpaid | DMC-24788 | Unpaid booking arriving today · AED 18,950 outstanding · voucher release blocked | SF Sara FadelFinance |
22m | |
| Critical | Unconfirmed | DMC-24771 | Atlantis The Palm · 6 rooms unconfirmed past 18:00 cut-off · DER Touristik group | RS Rahul SethiReservations |
41m | |
| Critical | No vehicle | DMC-24802 | Flight EK 073 delayed 2h 40m · 5 evening DXB T3 transfers need re-time, no vehicle allocated | MK Maya KaurDispatch |
18m | |
| Critical | No guide | DMC-24765 | Desert Safari 17:00 · 9 PAX · assigned guide called in sick, no replacement confirmed | AN Adil NoorOperations |
1h 05m | |
| Critical | Missing PAX | DMC-24795 | ADNOC MICE · 28 PAX · missing passport copies for 6 visa applications · cut-off 12:00 tomorrow | VP Vishnu P.Visa desk |
1h 40m | |
| Critical | Supplier cancellation | DMC-24744 | Supplier cancelled Dubai Frame + Old Dubai tour · 5 PAX · re-book alternative excursion urgently | RS Rahul SethiReservations |
54m | |
| Critical | No vehicle | DMC-24817 | Airport pickup 21:40 · Emirates Holidays VIP · 4 PAX · luxury coach unassigned | MK Maya KaurDispatch |
12m | |
| Warning | Unconfirmed | DMC-24684 | HRG Corporate · 34 rooms on request · supplier silent 2h past first reminder | SF Sara FadelReservations |
2h 10m | |
| Warning | No vehicle | DMC-24719 | Fly Dubai Holidays · 18 PAX group transfer 09 Aug · coach class not yet dispatched | MK Maya KaurDispatch |
1h 28m | |
| Warning | Overdue task | DMC-24802 | Payment reminder to TUI Nordic overdue · 50% balance AED 48,100 not chased | SF Sara FadelFinance |
3h 20m | |
| Warning | Missing PAX | DMC-24677 | Expedia TAAP · rooming list missing for 3 PAX · check-in tomorrow 14:00 | RS Rahul SethiReservations |
4h 02m | |
| Warning | Unpaid | DMC-24698 | Kuoni · deposit AED 20,160 unpaid · booking auto-holds in 6h if not settled | SF Sara FadelFinance |
5h 15m | |
| Info | Overdue task | DMC-24731 | Webjet welcome pack not yet issued · non-blocking · guest arrives 04 Aug | AN Adil NoorOperations |
6h 40m | |
| Info | Missing PAX | DMC-24705 | Direct Web · flight numbers missing for 4 PAX · meet-and-greet timing tentative | RS Rahul SethiReservations |
8h 12m |
Showing 14 of 31 open exceptions
SLA countdown 4 breaching
DMC-24817 · Airport pickup
No vehicle · SLA breached · guest lands 21:40
Breached 6 min agoDMC-24802 · Re-time transfers
Breaches in 4 min · 5 transfers unassigned
Due 16:10DMC-24765 · Assign guide
Breaches in 18 min · Desert Safari 17:00
Due 16:24DMC-24795 · Visa documents
Breaches in 27 min · 6 passport copies missing
Due 16:33DMC-24771 · Hotel confirmation
Breaches in 1h 12m · Atlantis 6 rooms
Due 17:18Exceptions by category
No vehicle
7
Unconfirmed
6
Missing PAX
5
Unpaid
4
Overdue task
4
No guide
3
Supplier cancel.
2
Auto-resolution
Rules engine on
Auto-chase suppliers2 reminders sent, then escalate
11
Payment link nudgesAuto-send at T-24h if unpaid
6
Re-pool free vehiclesSuggest nearest idle coach
Manual
Rules engine can auto-chase suppliers and nudge payments; critical safety items (no vehicle, no guide) always require a human resolve.
7 critical items require action before guests arrive today. Unassigned airport pickups (DMC-24817, DMC-24802), no guide for Desert Safari 17:00 (DMC-24765), unpaid voucher block (DMC-24788) and missing visa documents (DMC-24795) are the highest risk to the guest experience.